Turn first-time buyers
into repeat customers.
A complete retention engine. Built in 90 days. Contractually guaranteed to add a 20% revenue lift or $100K to your email program — or you don't pay.
You're spending to acquire customers — and losing them after the first purchase.
Under 15% of revenue
Email drives a fraction of what it should. Benchmark: 25–35%. That gap is the single largest revenue leak on your P&L.
One-and-done buyers
No lifecycle. No nurture. No reason to come back. You paid to acquire them once — and never sold them a second time.
Acquisition is breaking
Ad costs are up 90% since 2020 with worse targeting. Growth from paid alone is a losing equation in 2026.
Here's what the gap is costing you per year.
The problem isn't the emails.
It's the absence of a system.
They sell you deliverables
- "20 emails + 4 SMS = $5,000/month"
- Generic copy, recycled templates
- No strategy, no measurement
- Deliverables that don't compound
- You pay, they ship — revenue optional
We build you a system
- Engineered to compound revenue monthly
- Strategy, copy, design, analytics — one team
- Measured weekly, optimized monthly
- Every send serves the funnel
- Scales with your brand, not against it
The Retention Engine.
A complete system that runs your email and SMS as an operating discipline. One team. One price. One guarantee.
Four disciplines working as one.
Every engagement gives you the full output of a four-person retention team — for less than the cost of a single in-house hire.
Strategy
Lifecycle mapping, segmentation architecture, campaign calendars, offer framework — everything sent is planned.
Copy
12–24 campaigns and 4–6 SMS per month. Every flow written, QC'd, and approved against your brand voice — never generic.
Design
Every send on-brand and mobile-first. A/B tested layouts and creative one-offs. Designed to convert, not just look pretty.
Analytics
Weekly optimization cycles, monthly performance reports, quarterly business reviews. You always know what's working and why.
The math advantage of an agency purpose-built for retention.
Days 1–14: Foundation.
Core flows begin to launch. Klaviyo revenue climbing before the sprint is halfway through.
→ Full audit week one
→ Popups & segmentation week two
→ Core flows sending by day 14
Klaviyo + deliverability health check
Inboxing, list health, spam complaints, current flow performance.
Brand brain + customer avatar
Voice, offer rules, winning angles — your brand's decision layer.
Hot / Warm / Cold intent architecture
Proper segments + exclusion stack. Foundation of every send.
3 split-test variants deployed
Dual opt-in, zero-party data capture, delayed-fire timing.
Welcome · Cart · Browse · Post-Purchase
15+ email and SMS touchpoints. Revenue while you sleep starts on day 14.
Days 15–45: Full lifecycle.
Full campaign engine online. Advanced flows live. Every lifecycle stage covered.
→ 30 days to full engine
→ A/B testing installed
→ First monthly report delivered
Winback · Sunset · VIP · Site Abandonment
Every lifecycle stage covered. No customer slips through.
Engine launches at 8–12/month
Education, brand story, promo. Ramps to 12–24 by day 45.
A/B framework installed
Subject lines, layouts, offers — one variable per test, decision rules built-in.
SMS strategy deployed
4–6 SMS per month. Highest-ROI channel most agencies skip.
First monthly performance report
Every metric. Every insight. Every next action. Nothing hidden.
Days 46–90: Optimization + proof.
Revenue lift measured in Klaviyo. ROI calculated. Transition to retainer.
→ Full volume running
→ Optimization from 30-day data
→ Guarantee measured, evaluated
12–24 campaigns + SMS/month
Consistent cadence. Every send planned, written, designed, measured.
Tuning from 30-day data
Every flow's timing, subject lines, and offers re-tested and improved.
Advanced refinements
RFM, behavioral, predictive LTV — segments engineered for conversion.
Revenue lift measured in Klaviyo
Binary pass/fail against the guarantee. Numbers, not narrative.
Engine handed to retainer
System runs. You get monthly reports, quarterly reviews, compounding growth.
The numbers from real brands.
For a $5M brand, here's what this looks like.
Two pieces. One system.
One offer. One price. No tiers. No "pick your email count."
A complete retention engine built and live inside Klaviyo. Segmentation, popups, all core flows, campaign engine, advanced flows, A/B framework, SMS, first monthly report.
Locked by the guarantee. Miss 20% lift or $100K in added revenue in 90 days and the sprint is free.
12–24 campaigns and 4–6 SMS per month. Ongoing flow optimization. Monthly A/B cycle. Dedicated Slack channel, monthly reports, quarterly business reviews.
Year 1 total: $75,000. Year 2+: $60,000 / year. Pay-in-full available for $54K ($4,500/mo effective).
One offer, built to deliver one outcome: email revenue that compounds.
20% lift. Or $100K. Or you don't pay.
Within 90 days of sprint launch, we contractually guarantee either a 20% lift in email-attributed revenue OR $100,000 in additional email revenue. Miss both benchmarks and the sprint is free.
From signed contract to revenue live.
The first 90 days.
Every date on the calendar. Every deliverable named. No mystery.
Let's build your retention engine.
Full retention audit
Flows, campaigns, SMS, popups, deliverability — mapped end-to-end.
Revenue gap analysis
Where the dollars are leaking out — and how much we can recover.
Custom 90-day plan
Your exact sprint schedule, flows, and guarantee contract.